Privacy Policy

Vivi’s Commercial Cleaning Services Pty Ltd Effective Date: 4 October 2025

1. Our Commitment to Privacy

Vivi’s Commercial Cleaning Services Pty Ltd (“we”, “us”, “our”) is committed to protecting the privacy of your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard your personal information.

By using our website or engaging our services, you consent to the practices described in this Privacy Policy.

2. Collection of Personal Information

We may collect personal information from you in various ways, including:

When you contact us via phone, email, or our website
When you request a quote or book a service
When you apply for employment or submit a resume
When you provide feedback or lodge a complaint

Types of information we may collect include:

Full name
Address
Email address
Phone number
Service details and preferences
Payment information (e.g., bank or card details)
Employment history and qualifications (for job applicants)

We may also collect information from third parties such as referees, public sources, or service partners.

3. Use and Disclosure of Personal Information

We use your personal information to:

Provide and manage cleaning services
Respond to enquiries and requests
Process payments and issue invoices
Improve our services and customer experience
Send service updates, promotions, or newsletters
Recruit and manage staff
Comply with legal obligations

We may disclose your information to:

Our employees and contractors
Payment processors and IT service providers
Legal, insurance, or regulatory authorities (as required)

We will never sell your personal information to third parties.

4. Sensitive Information

We only collect sensitive information (e.g., health or criminal history) with your consent and when necessary for employment or compliance purposes.

5. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. This includes secure storage systems, restricted access, and staff training.

We retain personal information only as long as necessary for business, legal, or insurance purposes. When no longer required, we securely destroy or de-identify it.

6. Access and Correction

You may request access to the personal information we hold about you or ask for corrections if it is inaccurate or outdated. Requests can be made in writing to our Privacy Officer (details below).

7. Website and Cookies

Our website may use cookies and analytics tools to improve functionality and user experience. This may include tracking usage patterns, browser type, and IP address. You can manage cookie settings via your browser.

8. Overseas Disclosure

We do not routinely disclose personal information overseas. If required (e.g., for data storage), we will ensure appropriate safeguards are in place.

9. Complaints

If you believe we have breached your privacy rights, please contact our Privacy Officer. We will investigate and respond within 14 business days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

Vivi’s Commercial Cleaning Services Pty Ltd 📧 Email: info@viviscleaningsevices.com 📱 Mobile: 0435 333 049 🌐 Website:www.viviscommercialcleaningservices.com.au